First, make sure there are no errors in making a C2C deposit.

If you believe everything is correct, please get in touch with the support team via live chat or send an email to [email protected]. You need to submit your transaction ID and transaction hash, and the screenshot of your transaction.

Using the submitted data, we'll find your deposit and credit it to your balance as soon as possible.

IMPORTANT NOTE: Please always save the transaction ID which is displayed in the process of the C2C swap.