Here is the list of situations in which we can try to recover a cross-chain deposit:
BTC -> BCH (we cannot recover BCH to BTC)
BTC <-> LTC
Supported ERC20 tokens <-> ETH
BEP20 -> ERC20 (supported tokens)
TRX <-> USDTT (Tether/USDT TRC20)
XRP or BNB sent without destination tag/memo
In all other situations, there is nothing we can really do about cross-chain deposits. Unfortunately, this is a technical limitation imposed by the crypto payment provider we're working with.
We strongly encourage you to double-check all fields when making a deposit.