There is no need to worry! Most likely, there are only two things you need to check in order to get them working.

First of all, make sure you’re playing a game which is suitable for your free spins. Secondly, it is essential to set the right in-game currency — free spins will only work when a certain currency is chosen.

For example, you made a deposit in BUSD to claim Weekend Reload Bonus. It means that you need to set BUSD as the in-game currency when you open a game. Moreover, if you decide to make a deposit in BTC the next time you claim Reload Bonus, the active currency for free spins will be BTC.

To learn which games are suitable and what is the right bonus currency, check out your personal Bonuses page and find terms and conditions of your free spins.

If you somehow can’t identify the right game or currency, please contact the customer support team at [email protected] or via the live chat widget on the site.