There are three main reasons that prevent you from getting daily cashback.

Firstly, you might have disabled the receipt of bonuses. This option is located on the Bonuses page. If it is disabled, you will not receive bonuses like daily cashback, any deposit bonuses, or Combo Boost bonus for the sportsbook section.

The second reason is that your total real money loss for the previous day is less than 0.00029 BTC • 0.04 BCH • 0.01 ETH • 0.22 LTC • 133 DOGE • 20 USDT • 40 XRP • 200 TRX • 40 ADA • 0.04 BNB • 20 BUSD • 20 USDC. It is an essential condition of getting the cashback bonus.

Here's an example. You made a deposit of 100 USDT, then you started playing and won 50 USDT, but then continued playing and lost another 70 USDT — all within the same day. It means that you end the day with 80 USDT on your balance (which is 20 USDT less than your original balance), and on the next day you will receive your cashback.

Also, it is possible that you have a duplicate account that you may have registered previously. Please contact the support team so that they can close your old or inactive account and remove the daily cashback restrictions.