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Issues with bonuses
Issues with bonuses
Updated over a week ago

I got a bonus, but I can’t use or activate it. What should I do?

There are various reasons why you can’t use a certain bonus. Most often, it is determined by the terms and conditions of a particular bonus, which you can find on the dedicated bonus page. Also, if you’re claiming a deposit bonus, it might be that you’re using the wrong activation field or forgot to enter the promo code.

Why I didn’t win anything in the lottery?

We developed our lottery in a way that anyone would have a chance to win. However, it’s essential to remember that the lottery is completely random, and there is no way to affect the probability of winning.

To ensure fair prize distribution, we limited the amount of tickets one player can hold to 100. Also, we’ve set the lottery in a way that one player can hold no more than one winning ticket.

Why free spins for the first deposit bonus are not credited? I only received 20 free spins for my welcome bonus

Free spins for the first deposit bonus are issued in portions of 20 spins a day. So, within 5 days, you will receive a total of 100 free spins.

I made my first deposit but never received my bonus. Where is my first deposit bonus?

First deposit bonus requires an activation. To activate the welcome bonus, you need to enter the BETSFTD promo code upon making your first top-up — there is a dedicated field for the promo code in the depositing form.

If you didn’t know about it or forgot to activate the first deposit offer, please contact the customer support via email [email protected] or widget — they will credit you the bonus!

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